Privacy Policy
401 Collision Center
We respect your privacy. This policy explains how we handle information collected through our website, customer inquiries, and messaging services.
Information we collect
We collect information you provide when you contact us, request an estimate, schedule an appointment, or discuss a repair. This may include your name, phone number, email address, vehicle details, photographs, and the contents of your messages.
Our website and service providers may also collect technical information, such as your IP address, browser, device information, and website activity through cookies or similar technologies.
How we use information
We use information to respond to questions, prepare estimates, coordinate appointments and repairs, provide customer support, maintain business records, and operate and improve our website and communications.
If you separately consent to promotional messages, we may use your contact information to send relevant offers and updates. Requesting service does not automatically enroll you in promotional messaging.
Customer messages and automated assistance
Our messaging services may use automated or AI-generated responses. Messages and related information may be processed by Google, participating carriers, and other providers that help deliver, secure, and operate the service, including preventing spam and abuse. Their own privacy policies may also apply.
Please avoid sending passwords, payment card details, or other sensitive information through messages. Contact our staff to confirm important repair or appointment information.
When information is shared
We share information with service providers as needed to host our website, deliver communications, and support business operations. When necessary to coordinate your repair, we may share relevant information with your insurer or other parties involved in the repair process.
We may also disclose information when required by law or reasonably necessary to protect legal rights and prevent fraud.
We do not sell your phone number or share your messaging opt-in consent with other businesses for their own promotional campaigns.
Your messaging choices
Promotional messaging is optional and is not a condition of purchasing services. Message frequency varies, and message and data rates may apply.
To request that messages stop, reply STOP or contact us using the details below. For help, reply HELP or contact our staff. You may withdraw promotional messaging consent at any time.
Cookies and website choices
You can manage cookies through your browser and any cookie controls provided on our website. Disabling cookies may affect some website functions.
Retention and security
We retain information as needed for customer service, repair records, business operations, and applicable legal requirements. We take reasonable precautions to protect information, but no online transmission or storage system is completely secure.
Privacy requests
Contact us to ask about your information, request a correction or deletion, or exercise applicable privacy rights. We may need to verify your identity. Some records may need to be retained for legal or business obligations.
Changes to this policy
We may update this policy as our services and practices change. The current version will be posted on this page.
Contact us
401 Collision Center
20 Pleasant Street
Cumberland, RI 02864
Phone: (401) 515-2088
Email: 401collisionoffice@gmail.com