Terms of Service

401 Collision Center

These terms apply to our website and customer messaging services.

Customer inquiries and repairs

You may contact us about estimates, appointments, repairs, and related services. Website content and messages provide general information. Repair work, pricing, payment, warranties, and completion dates are governed by the estimate and repair agreement provided for your vehicle. Sending a message does not authorize repairs or guarantee an appointment.

Customer messaging

With your consent where required, we may send responses to your questions, appointment information, and repair updates by text or other supported messaging services. Message frequency varies. Message and data rates may apply.

Promotional messages

We send promotional messages only after obtaining the required marketing consent. Consent to promotional messages is optional and is not a condition of purchasing services. Asking a question or requesting a repair does not by itself enroll you in promotional messages.

Stopping messages and getting help

You may reply STOP to request that messages stop. You may also contact us by phone or email to withdraw messaging consent or request help. Reply HELP for assistance, or use the contact details below.

Automated assistance

Some replies may be generated by automated or AI systems. They can make mistakes. Please contact our staff to confirm estimates, repair details, appointments, or any information that affects your decisions. Messaging is not an emergency service.

Privacy

Our Privacy Policy explains how we collect, use, and share information received through our website and messaging services. Please avoid sending passwords, payment card details, or other sensitive information through messages.

Contact us

401 Collision Center
20 Pleasant Street
Cumberland, RI 02864
Phone: (401) 515-2088
Email: 401collisionoffice@gmail.com